HVAC DISPATCHER
Schedule Ownership • Communication • Follow-Through
High Performance Home Systems (HPHS) is looking for a friendly, upbeat, and highly organized HVAC Dispatcher. This person is the communication hub between our customers, technicians, subcontractors, builders, vendors, and leadership. Success requires sound judgment, realistic scheduling, quick follow-through, and ownership of the details that keep work moving.
OUR CORE VALUES
Industry Leader • HPHS Family • Integrity • Innovative • Passionate • Commitment • Consumer Education

The dispatcher is the face and voice of HPHS and owns the daily schedule from the first call through a successful handoff.

KEY RESPONSIBILITIES

Serve as a friendly, professional, and upbeat first point of contact by phone, text, and email.
Manage the daily dispatch board and communicate clearly with customers, technicians, subcontractors, builders, vendors, and team members.
Develop a practical understanding of the time, crew, parts, and equipment typically required for service repairs, installations, inspections, and follow-up work.
Schedule realistic appointment windows and job durations while balancing urgency, technician skill, geography, availability, and customer expectations.
Confirm appointments, communicate schedule changes promptly, and keep customers informed about arrival expectations and delays.
Establish an organized system that tracks open jobs, pending parts, return visits, permits, inspections, customer concerns, and other loose ends through completion.
Help source and order parts, materials, and equipment quickly; verify availability and expected delivery dates.
Create and issue accurate purchase orders and maintain supporting documentation in the service management system.
Schedule permits and inspections, track their status, and coordinate required access or follow-up.
Support routine customer service needs, remain calm during difficult situations, and escalate concerns promptly when leadership involvement is needed.
Maintain accurate customer, job, equipment, scheduling, and communication notes in the company's service management software.
Coordinate with field and office teams so technicians arrive prepared and customers receive consistent information.
Identify scheduling conflicts or resource shortages early and communicate solutions before they affect the customer.
Represent HPHS core values in every interaction and help ensure no customer, job, part, permit, or commitment falls through the cracks.

WHAT WE'RE LOOKING FOR

Exceptional organization, communication, follow-through, and attention to detail.
ServiceTitan experience or equivalent is mandatory; experience with similar HVAC or home-service software is also valuable.
HVAC, home-services, construction, or field-service dispatch experience preferred.
Ability to understand work scope and translate it into practical scheduling time, staffing, and material needs.
Strong computer aptitude and the ability to learn new programs and vendor portals quickly.
Friendly, positive, and professional demeanor with customers and coworkers.
Ability to stay calm, prioritize quickly, and make sound decisions in a fast-moving environment.
Comfort communicating with homeowners, builders, subcontractors, technicians, vendors, and leadership.
Strong ownership, accountability, teamwork, and commitment to HPHS core values.

High Performance Home Systems

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